Director, Member and Donor Services

The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs). Established under the same federal authorizing legislation as the health center program (Section 330 of the Public Health Service Act), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve. The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester.

Position Summary: The Director, Member and Donor Services, is responsible for facilitating League membership through ongoing coordination and management of the Membership Services Program. The Director is also responsible for supporting the League's fundraising through coordination of external relationships, including those with private foundations, corporate partners, individual donors, associations, and partner agencies. The Director also has responsibilities for assisting with League fundraising and membership events.

Essential Functions: (The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a role. Responsibilities include but may not be limited to the following.)

• Serve as a point of contact for members and donors; refer them internally as needed to access services and technical assistance.
• Cultivate strong relationships with members and donors and promote League services and member participation on committees.
• Maintain open lines of communication with the members and donors, stay up to date on any organizational changes, and communicate the changes to League leadership.
• Manage membership recruitment and retention for all membership categories including annual dues, member benefits, and corporate requirements.
• Develop and conduct an annual Membership Survey to solicit feedback on League services, understand member needs, and collect information on priorities and trends.
• Assist in developing communications tools with members and donors, including, but not limited to, emails, acknowledgment letters, and solicitation materials.
• Manage member and donor events, fundraising, and sponsorship activities, including the League's annual Gala. Activities include award nomination and review, venue selection and logistics, themeing and event material graphic design, event entertainment, and audio and visual content and production.
• Coordinate sponsorship solicitation for the annual Community Health Institute in collaboration with the Workforce Team.
• Coordinate site visits with members and coordinate information and logistics internally with all departments.
• Support cultivation of external funder and partner relationships through tracking of communications and events.
• Utilize the League's Association Management System and Constituent Relationship Management system to enter contacts, update information, pull mailing lists, send emails, and coordinate event registration.
• Support the coordination and execution of two annual scholarship disbursements 1) James W. Hunt Community Health and Public Service Scholarship; 2) Ellen Hafer Scholarship for Community Health Administrative Leadership.
• Willingness to attend member events outside of regular office hours, including travel as required.

Competencies/Skills:

• Works effectively within diverse teams, contributing to group objectives and supporting team members.
• Excellent ability to articulate ideas clearly and professionally through creating comprehensive reports, presentations, and documentation.
• Capable of planning, executing, and overseeing projects to ensure timely and successful completion.
• Experienced in managing budgets and ensuring financial resources are used efficiently.
• Self-motivated and capable of working with minimal supervision.

Education/Experience:

• Bachelor's degree in nonprofit management, business administration, public health, or a related field (Master's preferred).
• 3-5 years of experience in membership, donor relations, or fundraising, with at least 2 years in a leadership role within a nonprofit organization.

Additional Requirements:

• Commitment to the mission and values of the Massachusetts League of Community Health Centers.
• Ability to adapt to a dynamic and evolving environment.
• Dedication to equity, diversity, and inclusion in the workplace with an awareness of, and value for, cultural competence.

At The League we work every day to create an inclusive culture that embraces all forms of diversity in order to ensure all staff members feel a sense of belonging. In addition, we support and foster our community health center members in providing equitable care and treatment to all patients and staff. We encourage you to apply only if working at this kind of organization would be a good fit for you.

Salary : $100,000 - $120,000