Volunteer Services Coordinator

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 360 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

Over 800 volunteers currently serve the region to amplify the New England Donor Services’ mission to save and heal lives through organ and tissue donation. Volunteers attend events, share their empowering stories, find local opportunities to make an impact and, ultimately, help the to increase the number of registered donors. The NEDS Volunteer Program is responsible for recruiting, training and retaining a robust group of dedicated individuals, many with personal connections to the cause. Under the supervision of the Volunteer Services Manager, the Volunteer Services Coordinator will assist with program growth and expansion by supporting recruitment, training, scheduling and inventory management. This newly created position will also serve as the primary contact for volunteer activities, event coordination and meetings. This position will work closely with other managers, directors and departments to ensure consistency of NEDS’ goals and strategies.

FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:

• Assist with recruitment of new volunteers including donor families, organ and tissue recipients (and family members), transplant patients, living donors, and students.
• Assist with all functions of volunteer engagement including outreach, communications, cultivation, event support and recognition.
• Maintains volunteer database with Volunteer Services Manager and performs other administrative tasks, as needed.
• Organize and lead in-person and ZOOM-based volunteer meeting/trainings throughout NEDS’ service area (all New England states).
• Assist with volunteer activity execution (schedule and assign volunteers, prepare and mail materials, follow up and attend events, as needed).
• Assist to develop community education projects for volunteers in the six New England states to promote donation and register donors.
• Work with NEDS staff to identify volunteer speakers for staff-led events at hospitals and community-based events.
• Responsible for volunteer program social media and marketing materials, i.e. flyers, invitations, presentations, etc.

Collaboration:

• Respond to internal and external requests for volunteer support, tabling, speakers, etc.
• Work with local, regional and national advocacy groups to promote organ and tissue donation.
• Collaborates with Public Affairs team to increase donor registration throughout the region.

Works in collaboration with Aftercare Services Team to support donor families and transplant events.

• Acts as co-team leader for US Transplant Games (every other year, starting in 2026).
• Participates in national collaborative efforts to maximize volunteer services within OPO’s.
• Participates in Public Affairs/Community events and projects and Donor Family programs as directed by the Volunteer Services Manager.

Administrative:

• Maintain volunteer contacts and tracking in Salesforce

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Skilled Presenter: Responsible for development and delivery of volunteer presentations.
• Project Management Skills: demonstrated ability to lead, organize, and manage multiple projects, adapt to changing priorities, and utilize time-management skills to meet deadlines.
• Computer & Application Literacy: proficiency Microsoft Office suite, Learning Management Systems, and instructional technologies including Zoom, articulate 360 or other authoring tools to facilitate interactive learning, e-learning, and webinars.
• Interpersonal and Communication Skills: strong interpersonal, written and verbal communication skills. Ability to critically think, problem solve, and work productively both independently and as a team participant. Skilled in active listening and proven ability to handle sensitive and confidential information.
• Emotional Intelligence: Demonstrates the ability to understand, use and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict.
• Initiative: Is a self-starter. Seeks solutions and makes practical suggestions. Finds new and better ways to perform job and functions. Displays ingenuity in anticipating and meeting unexpected situations.
• Organization: Is able to successfully prioritize when faced with demands, requests and deadlines. Effectively handles competing priorities. Is able to distinguish between the crucial and trivial. Sees the big picture. Keeps situations in proper perspective.
• Confidentiality: Ability to handle highly confidential information in a professional manner. High level of judgment and discretion.

EDUCATION AND EXPERIENCE:

• Undergrad degree preferred or a combination of education and experience providing equivalent knowledge.
• Experience working with volunteers, preferably in community education or social work setting, and/or familiarity with donation and transplantation.
• Required to travel by personal vehicle and NEDS authorized vehicles to meet the duties and responsibilities of this position. Must maintain the requirements of an “eligible driver” including maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy.
• Valid state driver’s license required.

Additional Information

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

Hear from some of our employees at www.neds.org/careers

All your information will be kept confidential according to EEO guidelines.