What are the responsibilities and job description for the Technical/Desktop Support Engineer position at Massachusetts Nonprofit Network?
Job Title : Technical / Desktop Support Engineer
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Reports To : Director of Information Systems
FLSA Status : Exempt
Department : Information Technology
Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.
We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 34 years, the agency has provided 13M free, scratch-made meals.
Summary :
The Technical / Desktop Support Engineer has responsibility for remote and onsite support, including heavy interaction with end-users. Community Servings is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills, and have the desire to learn and be involved in all aspects of IT.
Responsibilities :
- Provide superior customer service through quick and effective assistance in responding to, and resolving, technical issues and inquiries via email, online chats, over the phone, or in person.
- Install and maintain desktop and laptop computers, printers, and software and evaluate new technologies.
- Monitor desktop infrastructure performance and provide suggestions to improve efficiency.
- Maintain hardware and software inventory.
- Develop and deliver training and inform customers about IT products and services.
- Develop and maintain documentation.
- Walk customers step-by-step through the problem-solving process.
- Follow up with customers to ensure satisfactory service.
- Represent Community Servings with professionalism and integrity while helping to advance the agency's mission.
Foundational Knowledge & Skills :
Education and Experience :
Certifications Preferred :
We offer a complete benefits program including :
Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.
Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English / Spanish) and Right to Work Poster (English / Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.
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