Managing Administrative Assistant

MANAGING ADMINISTRATIVE ASSISTANT

PUBLIC PROTECTION & ADVOCACY BUREAU

CONSUMER ADVOCACY & RESPONSE DIVISION

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to assist in the administration and oversight of the Consumer Advocacy and Response Division (CARD) as a Managing Administrative Assistant.

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

Primary Duties: The Managing Administrative Assistant will oversee the consumer complaint and intake process for the Division and provide administrative support to division leadership. Duties may include: overseeing other support staff; managing the workflow of the division to ensure timely responses are provided to incoming consumer complaints and correspondence; overseeing implementation of office procedures and protocols related to records retention and archiving within CARD; responding to public records requests; processing complaints and providing direct support to the Division Chief and Deputy Division Chief, including preparing reports and correspondence, managing schedules, and responding to telephone calls; and acting as the CARD contact for bureaus and divisions across the office.

The Managing Administrative Assistant acts as the team leader for the division’s administrative team and supervises the work of other administrative staff, including the Public Records Coordinator, Administrative Coordinators, Interns, and Co-ops. The Managing Administrative Assistant also periodically serves as a floor supervisor, supporting team members who meet with visitors to the Boston office. This is a busy, public-facing, stimulating work environment that requires an ability to work on a range of matters, often under time pressure.

Position Requirements: Applicants must possess effective writing and verbal communication skills; proven organizational and analytical skills; the ability to handle multiple tasks at once and balance both

long- and short-term projects; demonstrated interpersonal skills; and software skills. Applicants must also have an excellent work ethic, sound judgment, and a desire to work in the public interest. Must have the ability to work under pressure, meet deadlines, manage time effectively, and prioritize among multiple tasks. Experience with supervising/reviewing the work of others, proofreading, editing documents, and using a case management database is preferred. The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

Bureau/Division : Public Protection and Advocacy Bureau, Consumer Advocacy and Response Division

Position Type : Full-time/ Exempt. Our current hybrid model includes some remote workdays for most positions.

Salary : $67,270 to $71,474

Location: Boston

The application deadline for this posting is April 10, 2025.

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants who are in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Inquiries regarding position & status may be made to :

Staisha Chavis

Consumer Advocacy & Response Division

(617) 963-2102

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.