Sales and Customer Service Associate

Do you enjoy a great learning environment and helping others?

Our team at Massage Envy Wake Forest provides an excellent learning career for you while learning about overall skincare and wellness care for your body! Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Wake Forest franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

Help clients understand the benefits of regular massage, skin care and stretch.

• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Introduce our wellness program to our clients to help them take better care of themselves.

Here's what's in it for you:
The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including health benefits, IRA matching retirement plan, paid time off, employee membership and discounts on all products and services.
• A healthy compensation plan that rewards your hard work with Massage Envy Wake Forest, like a hourly base pay with adjustment for experience/education and bonuses & commission for sales.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together:

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location. * Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations. Our Skincare line includes Jan Marini, PCA, and Obagi!

• Driving member retention through outreach via phone and email to current members.**
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.**
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.**
• What it Takes to Succeed: We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are: **Sales Superstars **who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.

**

• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Expected hours: 25 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Salary : $15 - $16