What are the responsibilities and job description for the Retreat Director/General Manager position at Massage Heights - Town & Country?
Retreat Director/General Manager
Become part of the leadership team at Massage Heights and help build and guide your team to inspire, educate and promote a balanced lifestyle for every member and guest that walks through our door. We are in search of a Retreat Director who is passionate about leadership, sees obstacles as learning opportunities and is ready to build a rewarding career.
Here’s why you’ll love working at Massage Heights:
- Robust leadership training and development: we want to support you in your role and set you up for success
- You’ll experience a culture that invests positive energy into everything we do
- A dynamic compensation plan that will reward you for your leadership skills
The essential duties and responsibilities of the Retreat Director position are designed to ensure exceptional guest service and team member satisfaction, these duties include but are not limited to the following:
Manage and oversee all aspects of Daily Operations:
- Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
- Recruit, hire, train, develop and retain top talent
- Effectively create and manage team member schedules to ensure proper execution of daily operations
- Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
- Lead by example, demonstrating the ability to achieve personal as well as team goals
- Dedicate time to work the floor to provide your team with in-the-moment coaching
Adhere and align the team and Retreat to our Brand Standards:
- Create an environment that is passionate about providing supreme guest service
- Focus on building guest loyalty by consistently following the proven operating system of Massage Heights
- Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand’s Mission, Core Values and Strategies
Build the business by conducting local store Marketing activities:
- Plan, prepare and execute events to promote Massage Heights in your area
- Conduct the necessary marketing activities to drive leads
- Develop partnerships with local businesses in your area
A strong candidate will possess the following:
- Minimum 2 years membership-based service and/or retail management experience[GH1]
- Experience managing hourly wage employees
- Self-starter mentality with strong leadership, organization, communication and interpersonal skills
- Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)
- Experience in training, coaching, and conflict resolution
- Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
- Demonstrate working knowledge of computers and standard software
- Basic business math skills
- Financial and P&L experience
- Must be able to work varied hours to include weekends, evenings, holidays, etc.
If you feel you are ready to demonstrate your leadership skills and positively impact the lives of people we serve, please send us your resume for immediate consideration.
Salary : $3,000 - $6,000
