What are the responsibilities and job description for the Call Center Agent SNL position at Massanutten Resort?
Massanutten Resort
Job Summary
The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.
Required
Customer service, problem-solving, and general computer skills
Preferred
Prior customer service/guest relations experience and previous hotel/resort work experience
Knowledge of local area and attractions
Typical Schedule
Days:
Varies, including weekends
Hours:
Varies, including evenings
Core Responsibilities
- Serve as primary point of contact for Resort guests
- Plan and reserve vacation itineraries
- Respond to email, chat, and phone inquiries
- Support work culture of service excellence
- Other duties as assigned by management
For more information, contact Ana Garcia at 540-289-4939.
