What are the responsibilities and job description for the Front Office Operations Associate position at Massanutten Resort?
Massanutten Resort
Job Summary
The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.
Required
Customer service skills
Problem-solving skills
General computer skills
Preferred
Prior customer service/guest relations experience
Previous hotel/resort work experience
Part-time and seasonal positions are available.
Typical Schedule
Days:
Rotating, including weekends and holidays
Hours:
Varies, including evenings
Core Responsibilities
- Serve as primary point of contact for Resort guests
- Assist with check-in/check-out procedures
- Plan and reserve vacation itineraries
- Respond to phone, chat, and email inquiries
- Other duties as assigned by management
For more information, contact Ana Garcia at 540-289-4939.