What are the responsibilities and job description for the Medical Front Office Specialist position at Shenandoah Valley Orthopedics and Sports Medicine?
We are currently seeking a FULL-TIME (Monday through Friday 8:30am - 5:00pm) Front Office Specialist to join our orthopedic offices. This is a front office position, primarily check-in and check-out, with additional administrative duties. This position will spend time at both of our clinics, Fishersville and Harrisonburg, throughout the week.
Main job duties include (but are not limited to):
- Answering phones, making appointments, routing calls, sending tasks, assisting patients verbally.
- Greeting/assisting patients throughout the check-in process, from scheduling appointments to filling out paperwork, and obtaining all necessary forms of identification.
- Ensuring that all patient demographic and insurance information is properly recorded and entered into our electronic medical record system.
- Answering calls from patients, making sure that those calls/tasks are routed to the appropriate person/department and that patients are receiving answers to their questions/requests.
- Miscellaneous office tasks to include, scanning, faxing, making copies, etc.
Required skills:
- Superior customer service skills
- Ability to multi-task/stay calm under pressure
- Positive attitude
- Willingness to be a team player (to include cross-training/filling in when needed)
- Understanding of health insurance
- Experience with verifying benefits/obtaining pre-authorization
- Familiarity with HIPPA
- Medical terminology a plus
Our Front Office Specialists are the first team-members to greet our patients and set the bar for their experience with us. We are looking for an exceptional team-player with an outgoing and friendly personality. Medical office experience is not required, but must have some experience in customer service.
Job Type: Full-time
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Medical-Surgical
- Orthopedics
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Healthcare: 1 year (Preferred)
Work Location: In person
Salary : $14