Business Service Rep

Market and promote the services of the Career Center to employers and other interested parties in the office's territory; develop and implement promotional programs; gather and disseminate labor market information; provide technical assistance concerning recruitment of Career Center clients; establish and maintain working relationships with employers; plan and organize job fairs and recruitment; establish and maintain a data bank of information on local employers; assist Career Center staff by soliciting employment opportunities for specific clients and perform related duties as required.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES :

1. Markets and promotes Career Center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe Career Center programs and services and to solicit employer participation and obtain employment opportunity listings (Job Orders) that meet established guidelines and standards with regard to content in order to adequately serve the Career Center's job seeking customers.

2. Market Business Services and MassBizWorks to Employers (ie; grant applications, tax incentives and other state and federal services and incentives to assist Employers in meeting their needs).

3. Create, develop and facilitate presentations to large groups of employers and job seekers to promote career center services and coordinate and facilitate focus groups.

4. Utilize online tools (ie : HWOL, O

• Net, MassCIS etc?) to research local labor market information and trends to understand the needs of businesses with the service delivery and present those findings to employers and career center staff.

5. Implements programs designed to promote the services of the Career Center through the use of local print and electronic media to inform the public and employers of available agency services and programs.

6. Establishes and maintains effective working relationships with area employers by making personal visits to determine employer needs, explain Career Center services, and obtain Job Orders that meet established standards, guidelines and customer needs.

7. Provides technical assistance and act as a problem solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, positive recruitment, inter-area recruitment etc. to better utilize career center resources.

8. Insures that the Career Center staff is aware of the employers needs' and job order specifications to facilitate the prompt and effective servicing of job orders.

9. Plans, organizes, and conducts job fairs, special events, and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.

10. Establishes and maintains a data bank of information on local area employers through on-site visits to facilitate the placement of Career Center customers and the filling of employer needs; records and updates information on appropriate DCS forms and inputs data as necessary via computer to maintain various DCS computerized information systems.

11. Establishes and maintains effective working relationships with peers, supervisors, and Career Center partners.

12. Actively participates in Career Center teams to improve quality of services to employers and job seekers. Contributes suggestions and ideas that create and promote a positive work culture.

13. In accordance with Career Center / DCS policies and standard operating procedures, accurately records full registration and all other data into the computerized Massachusetts One Stop Employment System.

14. Performs other duties necessary to support customer service and insure the smooth daily operation of the Center.

15. Conducts group presentation (in and out of the office) to explain Career Center / DCS programs and services to employers, training vendors, community organizations, job seekers, and the general public and to assist them in usi