What are the responsibilities and job description for the Manager of Operations Training position at MassHire Lowell Career Center?

Description

At Keolis Commuter Services (KCS), we give every team member?and their ideas?a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you?re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since , Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights :

Generous Medical & Rx plan
Dental & Vision Plan
Railroad Retirement Benefits ? a federal program that administers retirement, survivor,

unemployment, and sickness benefits to U.S. railroad workers and their families.

Fidelity K Program

Flexible Spending Accounts

Transit and Parking Reimbursement Benefits

Employee Assistance Program

Company Sponsored Life & Accidental Death and Dismemberment Benefits

Education Assistance

Short- & Long-term Disability Benefits

Voluntary Benefits Plan options including

o Supplemental health plans for accidents, critical illness, hospital stays

o Pet, Home, Auto insurance

Minimum Knowledge and Experience :

Comprehensive understanding of operating rules, practices, and procedures for railroad

operations and train dispatching.

Qualified train dispatcher or ability to achieve train dispatcher qualification.

At least 5 years of experience in railroad operations, including applying operating and safety

rules and ensuring compliance with federal regulations.

Experience in developing, maintaining, and delivering training programs is preferred.

Skills :

Strong presentation and communication skills for engaging with individuals at all

organizational levels.

Proven leadership and organizational abilities to manage tasks and teams effectively.

Ability to build and maintain collaborative relationships across diverse roles and disciplines.

Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Key Accountabilities :

Demonstrates understanding and adheres to the KCS principles of Employee Engagement,

Operational Excellence, Safety & Security, and Economic Performance.

Lead compliance efforts, ensuring staff are qualified and confident in delivering safe

operations.

Develop, implement, and maintain FRA-compliant training programs for operations.

Plan and deliver classroom, field, and on-the-job training in a 24 / 7 environment.

Conduct operational tests and inspections to ensure compliance, providing coaching as

needed.

Support the implementation of the train dispatcher certification program.

Manage training and certification records.

Collaborate with departments and stakeholders to ensure consistent training delivery.

Maintain effective relationships with MBTA counterparts, regulators, and other railroads to

share best practices.

Participate in daily operations and provide on-call support for 24 / 7 activities.

Investigate incidents and assist with corrective actions.

Complete all assigned training programs.

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