What are the responsibilities and job description for the Operational Support Specialist position at MASSMUTUAL?
This position requires you to be on-site Monday through Friday at our Springfield location. Due to the nature of the responsibilities, this is not a hybrid role.
The Opportunity:
At MassMutual, we help people secure their future and protect the ones they love. As operations support specialists we do this by being knowledgeable problem solvers and prioritizing needs. We Live Mutual.
As an Operational Support Specialist, you will be responsible for daily office tasks and requests.
The Impact:
Responsible for performing daily office tasks such as filing, recording, maintaining records, running reports, indexing and imaging. Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame. Supports department and follows organization and department procedures to complete tasks in a timely manner. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The primary role of the Operations Support Specialist is to provide excellent customer service in a dynamic and fast paced environment to our internal and external business partners throughout the life cycle of an insurance policy. Our primary customers are our underwriters, case managers and new business coordinators. The ideal candidate will be trained on a multitude of business deliverables that have direct impact on Life New Business cycle time.
Minimum Qualifications:
- High School Diploma / GED/HiSET
- 2 years of customer service experience
Preferred Qualifications:
- Knowledge of/Experience within Insurance industry
- Availability to work overtime as needed
- Excellent communication skills (written and verbal)
- Experience with Microsoft Office (Excel, Word)
- Strong problem-solving and time management skills
- Confident in adapting to change
- Detail-oriented and skilled multi-tasker
- Experience with quality control
- College degree
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Operations Support Team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-JA1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
