Workplace Experience Hospitality Consultant

Job Summary: We are seeking a Workplace Hospitality Consultant to drive employee satisfaction and financial results through enterprise-wide operations, vendor management, and strategic initiatives.

The Workplace Hospitality Consultant is a key role that reports directly to the Head of Campus Workplace Experience. This individual is responsible for overseeing operations that foster culture, employee engagement, and satisfaction, as well as brand awareness. Key areas of oversight include supervision of food service vendors and external partners.

The Impact:

• Keeps operations team focused on critical components to drive employee satisfaction and financial results.
• Reviews financial reports to determine performance against budget and identifies opportunities for improvement.
• Establishes a vision for product and service delivery on properties.
• Holds vendors accountable to Standard Operating Procedures and KPI's.
• Strives to improve service performance and creates initiatives to drive employee satisfaction and engagement.
• Manages external partnered vendors to provide additional services for employees.
• Communicates operational goals and objectives to produce desired results.
• Drives innovation and strategy in all aspects of food, beverage, and retail business.
• Observes service behaviors of employees and seeks feedback to drive culture and engagement.
• Experience with vendor management, SOW's, and SLA's.
• This role requires on-site presence at least 3 days a week, with some travel to other offices.

Requirements:

• 5 years of experience in management operations, hospitality, or related professional area.
• Associate's degree in business administration, Hotel and Restaurant Management, or related major.

Preferred Qualifications:

• 8 years of experience in management operations, hospitality, or related professional area.
• 2 years of leading cross-functional teams.
• Bachelor's degree in business administration, Hotel and Restaurant Management, or related major.
• Experience managing vendors, contractors, and employees.
• Ability to quickly and efficiently solve problems and make improvements.
• Experience establishing, directing, and implementing work plans or goals for specific work groups.
• Hospitality mindset focused on providing an outstanding experience to employees.

What to Expect:

• Regular meetings with the Head of Campus Employee Experience.
• Focused one-on-one meetings with your manager.
• Regular meetings with food service vendors.
• Access to mentorship opportunities.
• Networking opportunities with diverse Business Resource Groups.
• Access to learning content on Degreed and other informational platforms.
• A company with a strong and stable ethical business with industry-leading pay and benefits.