What are the responsibilities and job description for the Customer Support Liaison position at Master Finish?
This position will ensure all personnel and customers are kept current on all key information needed for successful program management from initial launch to end of life cycle.
Daily internal and external customer communication to support both quality and delivery objectives
Provide clear and quick direction on program issues, quality hold status updates, and assist in solving problems via communication both internal and external
Proactive customer communication on issues related to potential delays in on time delivery
Direct customer requests to appropriate process owners internally and assist to handle issues
Work closely with Quality, Shipping/Receiving, and production to ensure details are not missed Support successful launch of new programs and APQP checklist completion
Keeps organized records of all key customer correspondence from initial program terms to complete records of all significant details throughout program life
Perform program data and detail audits
Perform inventory checks to ensure inventory accuracy of customer product
Frequent status updates to customers, standardized reporting or situational updates
Performs other duties as requested by supervisor
Production Scheduling to maintain acceptable On Time Delivery percentage.
Review customer portals for raw material availability. Coordinate with Inventory Control team to schedule recovery of material.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $20 - $23