What are the responsibilities and job description for the IT Technician - Tier 2 position at Master Solutions, Inc?
Are you passionate about tackling complex technical challenges while building strong relationships with customers? Do you thrive in a fast-paced environment with cutting-edge technology? If you enjoy problem-solving, learning new skills, and making an impact, we want to hear from you!Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is seeking anIT Technician- Tier 2 to join our team. We are committed to a great work environment and delivering fast, reliable service to our clients. If you want to grow your skills, make an impact, and be part of a collaborative team, we’d love to connect!As an IT Technician- Tier 2, you'll analyze, troubleshoot, and resolve technical issues for various businesses, ensuring smooth operations. If you're a tech-savvy problem solver eager to grow and make an impact, let’s connect!To the qualified IT Technician- Tier 2 we offer:
- Competitive Compensation – $70,000 - $90,000, based on experience
- Sign-On Bonus – Join our team and get rewarded from the start
- Paid Overtime – Earn extra for the hard work you put in
- Generous Paid Time Off – Start with 15 days of PTO per year plus holidays
- Comprehensive Health Benefits – Medical insurance to keep you covered
- 401(k) with Company Match – Invest in your future.
- Mileage Reimbursement – Get compensated for travel to client sites
- Company-provided Equipment – Work with a company laptop and phone
- Career Growth Opportunities – Ongoing training and certifications.
- Supportive Work Environment – Join a team that values collaboration, learning, and innovation
- Provide escalated support for complex technical issues
- Diagnose and resolve hardware, software, and network issues
- Support Active Directory, Office 365, VPNs, and cloud-based services.
- Administration of network devices, firewalls, switches, and access points.
- Maintain IT documentation, including network and system configurations.
- Act as an escalation point for Tier 1 technicians
- Communicate effectively with clients to ensure excellent customer service.
- Keep IT documentation updated, including articles for troubleshooting
- Identify recurring issues and recommend long-term solutions
- Stay up to date with industry trends, certifications, and emerging technologies
- Alignment with Company Values
- Excellent Communication & Customer Service
- Problem-Solving & Logical Thinking
- Time Management & Organization
- Teamwork & Leadership
- Willingness to Learn & Taking Initiative
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Salary : $70,000 - $90,000