Job Details

SUMMARY

The Shift Supervisor (SS) provides 24-hour awake coverage and is directly responsible for the day-to-day operations of the shelter, including providing general supervision and direction to staff, volunteers and guests. Provides immediate response to guest situations and facilitates the intake and discharge of all guests. This position is responsible for the welfare, safety and comfort, as well as daily support to the shelter guests. The SS works closely with guests, case managers, and other essential shelter staff to ensure that guests' needs are met with dignity and care, empowering them to transition toward stability and self- sufficiency.

PRIMARY DUTIES

• Provides direction and oversight for day-to-day program operations, and management, coordination and scheduling of all daily services including laundry, showers, chores, and token distribution.
• Oversees the scheduling and coordination of all supportive services, and ensures guest participation in supportive services, including but not limited to life skills, job readiness, and parenting classes.
• Ensures children are supervised by their parents and encourages children and youth to participate in organized activities
• Assists with the preparation of schedules to ensure coverage for all shifts and maintains the updated list of on-call staff. Receives and manages staff ‘call-outs’ and related coverage needs.
• Ensures the safety and security of guests, volunteers, visitors and staff by communicating guest expectations and conducting internal and external perimeter checks during shift.
• Provides direct supervision to Program Assistant staff, including conducting regular and as needed supervision meetings. Offers direction and guidance to Program Assistants regarding conflict resolution strategies and crisis intervention as needed during work shift.
• Assists with new guest intakes, assigns rooms, conducts new guest orientation, and prepares the new guest folder for entry into the HMIS system; also facilitates move out process for ‘exiting’ guests.
• Assists with enrollment of all school-aged children into school within 48 hours of admission and arranges for all needed school supplies, uniforms, and transportation.
• Monitors nightly attendance, comparing roll call sheets with ‘excused absence’ log, and enters bed utilization data into the Baltimore County HMIS system. Follows up on reasons for ‘unexcused’ absences and makes recommendations to the Case Manager and Program Director regarding next steps for guests with unexcused absences.