What are the responsibilities and job description for the CUSTOMER CARE position at Master?
Job Details
Job Location
Master Service Companies - Knoxville, TN
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
Negligible
Job Shift
Job Category
Customer Service
Description
CUSTOMER CARE REPRESENTATIVE GREAT CULTURE BENEFITS!!
About Master Services :
Master Services, a regional leader in the waterproofing, foundation repair, and concrete repair industry, is looking for a highly motivated and positive individual to serve on our team of Call Center Representatives.
Our purpose at Master Services is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At Master Services, we also redefine "work" for our employees. We want our employees to know that they are valued, and we want them to experience success in a way they never imagined possible.
Your Responsibilities as a Customer Care Representative :
- Represents the company through telephone customer contact as a Call Center Representative.
- Answers calls, sets appointments, and provides exceptional customer service.
- Follows up with customers on a variety of issues / occasion
- Keeps customer records and files current and updated, as well as sending customers information about the company and / or services performed.
- Performs administrative functions to support all departments as needed.
- Regular and punctual attendance. Ability to work overtime if needed.
What We Offer for our Customer Care Representatives :
Qualifications
What You'll Need to Succeed as a Customer Care Representative :
Schedule :
Salary : $16
