Data Migration Field Support Technician

Job Description

Job Description

Job Title : Data Migration Field Support Technician

Location : Idaho, Boise

Duration : 12 months (5 days onsite, Boise)

Job Type : Onsite

Important :

• Provide a link to your LinkedIn profile.
• In-person interview in Boise
• Travel requirements, including overnight stays
• Fully onsite requirement in Boise
Key Requirements :
• Travel :

Frequent statewide travel for weeks each month, including overnight stays.

Based in Boise, Idaho, with full onsite attendance required when not traveling.

In-person interviews at the Boise office are mandatory.

Background checks will verify all education and work history.

Job Description :

Minimum Qualifications :

Bachelor's degree preferred.

Experience with M365 onboarding and user support (SharePoint, OneDrive, Outlook).

Required / Desired Skills : SkillRequired / DesiredAmountof ExperienceCustomer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.Required3YearsTroubleshooting and maintaining Active Directory users, computers, groups and policies.Nice to have2YearsOnboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questionsRequired2YearsMigrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and / org Google Workspace.Required2YearsTroubleshooting Microsoft Windows 10 and 11.Highly desired2YearsTroubleshooting Microsoft Office 2016, including exporting / importing mail, calendar and contactsHighly desired2YearsBasic network (wired and wireless) configuration and troubleshooting including ping and trace routeNice to have1YearsAbility to travel throughout the State of Idaho as detailed in job description and required for the positionRequiredExcellent communication and interpersonal skills are critical in this role.Required