What are the responsibilities and job description for the Data Migration Field Support Technician position at nLeague?
Data Migration Field Support Technician
Location : Boise, ID
Duration : 12 Months
Client : Idaho - AOC
Job Id : (755237)
The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
General Position Summary :
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.
Major Duties and Responsibilities : (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
- Performs installation, configuration, and troubleshooting of standard user desktop / laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
- Coordinates and / or migrates customer data and information from decommissioned devices to new equipment.
- Installs, configures, and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and local administration with office moves, adds, and changes as required.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Escalates issues are to other members of the technical services team as appropriate.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- Attends meetings as required.
Minimum Qualifications :
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and / or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience :
Knowledge, Skills, and Abilities :
