CRM Administrator

Job Title: CRM Administrator / Project Coordinator (Oracle Service Cloud)
Location: Atlanta, Georgia
Interview: In-person / Webcam

Job Description:

CRM Administration

• Configure and maintain CRM settings, including user profiles, permissions, workspaces, workflows, message templates, campaigns, and surveys.

• Assist with testing and verification of custom code, patches, and vendor releases.

• Collaborate with contact center and BA teams to recommend enhancements and operational improvements.

• Ensure system availability and performance by coordinating with developers, database and systems admins.

• Manage data integrity efforts including imports, migrations, integration, and data cleanup.

• Provide application administration, troubleshooting, and support.

• Develop and maintain Intelligent Advisor interviews within Oracle Service Cloud.

Project Coordination

• Coordinate timelines, deliverables, and resource allocation across multiple project teams.

• Maintain detailed project documentation (BRDs, test plans, test results, project plans, meeting notes).

• Schedule and facilitate project meetings to track progress and resolve issues.

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