What are the responsibilities and job description for the Head of Operational Excellence position at MasterCard?
**Unlocking Efficiency through Innovative Solutions**
The Director, Business Process Improvement will be instrumental in unlocking efficiency and driving innovation within the Global Business Services Center (GBSC) HR Functions. This leader will be responsible for analyzing and improving existing HR processes to enhance efficiency, scalability, and employee experience.
This role will involve collaborating closely with cross-functional teams, leveraging data-driven insights, Lean Six Sigma methodologies, and innovative solutions to streamline operations and advance organizational objectives.
Key Skills and Qualifications:
- Strong knowledge of Lean Six Sigma or other CPI methodologies (certification preferred).
- Proficiency in HR technology platforms (e.g., Workday) and data analytics tools.
- Proven experience leading end-to-end HR process transformations, optimizing workflows, and reducing inefficiencies to enhance the employee experience.
- Excellent analytical and problem-solving skills with the ability to handle complex and ambiguous challenges and provide data driven recommendations.
- Consistently demonstrates clear, concise, and effective verbal and written communication skills. Tailors communication methods to suit diverse audiences ensuring complex process improvement concepts are easily understood by stakeholders.
- Able to develop and maintain strong relationships with key stakeholders to foster collaboration and secure alignment between strategic and tactical priorities.
- Ability to operate with independence and autonomy even in ambiguous circumstances.
- Demonstrates ability to work on several processes or projects simultaneously and deliver impactful outcomes.
