What are the responsibilities and job description for the Product Support Technician - RMA position at Mastercool?
What You’ll Do:
- Provide phone assistance to customers to resolve product issues and inquiries
- Guide customers and technicians through simple repairs and maintenance
- Receive and process returned products (RMAs)
- Provide accurate estimates for repair
- Document customer interactions and resolutions
What We’re Looking For:
- High school diploma or equivalent
- Basic mechanical knowledge and comfort working with tools
- Strong communication and customer service skills
- Attention to detail and solid problem-solving abilities
- Experience with order or quote processing required
- Experience with Microsoft Office products
- Bilingual in Spanish is a plus
- Experience with Infor ERP system is advantageous
Why Join Mastercool?
- Competitive salary
- Health, dental, and vision insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Profit sharing
- Paid time off (PTO)
- Long-term career growth opportunities
