What are the responsibilities and job description for the Desktop Support position at Match Point Solutions?
MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Here is what to expect:
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Here is what to expect:
Location: Hauppauge, NY (Long Island)
Type: Onsite 3 days per week
Duration: 1 year
Travel Sites: Queens, NY, Connecticut & New Jersey
About:
- The role requires a resource with a Microsoft background to provide onsite support for laptops and other devices within the client's environment.
- Provide onsite support for Windows10 and 11, and O365.
- Diagnose and troubleshoot hardware and software issues on laptop and other devices.
- Perform regular maintenance, updates, and configurations to ensure optimal performance.
- Assist in the setup and deployment of new devices.
- Collab with IT team to resolve technical issues and improve system performance.
- Maintain accurate records of support activities and solutions provided.
- Ensure compliance with company policies and procedures.
Qualifications
- Experience with Windows 10 and 11 and Office 365 support.
- Microsoft background including any relevant certifications example MCP, MCSA, MCSE is a plus
- Basic networking knowledge is an added advantage.
- Excellent problem-solving skills and attention to detail, strong communications and interpersonal skills
- Ability to travel to client sites in Queens, Connecticut and New Jerse
