What are the responsibilities and job description for the End Support Consultant position at Match Point Solutions?
MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Title : End Support Consultant (VOIP & Softphone Specialist)
Location : Detroit, MI (Travel required within the Detroit area)
Type : Contract / Full-Time
Travel : Travel will be reimbursed by the customer
Rate : $ 30 40 / hr
Position Overview :
We are seeking a skilled End Support Consultant with expertise in VOIP (Voice over IP) and Softphone systems to provide technical support for clients in and around the Detroit area. The ideal candidate will have experience troubleshooting, installing, and configuring VOIP solutions, along with a deep understanding of Softphone technology. This role requires on-site visits to customer locations, with all travel expenses paid by the customer.
Responsibilities :
- Provide technical support for VOIP and Softphone systems, ensuring efficient performance and resolving any issues.
- Install, configure, and troubleshoot VOIP systems at customer sites.
- Assist clients with Softphone setup, including installation, configuration, and connectivity issues.
- Train end-users on VOIP and Softphone systems, ensuring proper use and troubleshooting techniques.
- Collaborate with internal teams to resolve complex issues and improve system functionality.
- Travel to various customer locations within the Detroit area to provide on-site support.
- Document all support requests and solutions in the ticketing system.
- Maintain up-to-date knowledge of VOIP and Softphone technologies.
Requirements :
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $30
