What are the responsibilities and job description for the Credit Representative I position at Matco Tools?
CANDIDATES FOR THIS OPPORTUNITY MUST BE IN COMMUTABLE DISTANCE TO STOW, OHIO
Schedule: Tues, Wed & Thursday on-site at Stow, Ohio & Monday and Friday's Hybrid
You will be responsible for servicing customers and franchisees in a call center environment. You will communicate with customers on financial matters. In addition, you will input data to determine if a request for credit can be granted. You will interface with other team members or functional areas to assist customers with solving outstanding issues or problems.
WHAT YOU WILL DO
- Receive inbound calls to input data necessary to establish a line of credit or determine that credit cannot be extended
- Maintain professional interaction with all Matco Tools personnel, distributors, and customers at all times
- Build and maintain solid relationships with the above mentioned
- Maintain and promote a positive attitude while meeting productivity and quality goals
- Remain flexible and adaptable to changes in processes and work shifts
- Other duties as assigned
- High school diploma or equivalent G.E.D. required
- One year of experience in a call center based environment preferred
- Must be able and willing to work 9:00am-5:30pm ET shift Monday through Friday
- Required to work on-site at Matco headquarters every Tuesday, Wednesday and Thursday
- Ability to work remotely on Monday and Friday
- Must have reliable transportation
- Ability to carry out responsibilities with minimal direction and work well in a team environment
- Ability to adapt to an ever-changing environment which requires flexibility, especially around processes
- A well-developed sense of urgency and follow-through
- Strong problem-solving skills
- Ability to communicate effectively via mail, email, and phone by utilizing proper grammar and phrasing
WHO IS MATCO
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.
BENEFITS
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s enable the way the world moves!
#LI-CB2
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
