The Customer Care Specialist, reporting directly to the CS Supervisor, is a critical link to strong communications and sales support between our customer and Matco Tools. The CCS provides the infrastructure that supports our Franchised Distributors, District Managers, Regional Managers, Commercial Customers, Web and End Users. The CCS will provide correct product information, warranty, pricing, product availability, and conduct inbound / outbound calling reaching out to our End User customers who are in open territories and to our Tech Ed Schools National Accounts. He / she will be responsible and driven to conduct sales activities and meet the objectives of our organization’s strategic plans.

KEY RESPONSIBILITIES:

• Answer calls and assist with questions from Web customers, students, instructors, District and Regional Managers, National Accounts, Government and Franchise Distributors.
• Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
• Performs inbound / outbound suggestive selling of Matco product line through programs such as Deep Discounts, Close-Out items and Volume Buy in conjunction to meeting individual and department sales goal initiatives
• Input orders / purchase orders / quotations utilizing internal ordering software systems
• Work cross-functionally with subject matter experts to resolve open questions.
• Assist customers with warranty, returns, repairs, identification of parts and new defective products
• Identify Distributors in specific areas – if none assigned, CCS will assist completely

QUALIFICATIONS:

• High School Degree and or Bachelor degree or an equivalent combination of education and experience
• Minimum of 3-5 years customer service / sales experience
• Automotive Industry experience is a plus
• Strong decision-making skills
• Ability to work well and quickly under pressure
• Experience in JD Edwards system preferred but not required
• Exemplary verbal and written communication skills
• Ability to empathize with customer concerns while maintaining a professional demeanor
• Ability to learn quickly on the job

The base compensation for this position is at an hourly $17 per hour Commissions Annual Gainshare Bonus

WHO IS MATCO

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.

BENEFITS

Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation 4 floating holidays 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events

WHO IS VONTIER

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