What are the responsibilities and job description for the Customer Care Rep position at Volt?
Job Information Job Taxonomy : Customer Care Rep Job Title : Customer Care Rep Job Category : Admin Fulfillment Process : Standard Job Description :
As a Customer Care Rep - you will be.
Job Description
In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA.
If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you!
The role of this position will be to provide exceptional customer service and to support the Marketing team as needed. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver.
Key Responsibilities :
Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
Accurately enter all received orders and communicate any exceptions to customers.
Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
Process Return Material Authorizations and Credits.
Maintain account relationships with key decision-makers at dealer accounts.
Create and assemble marketing materials for Sales Representatives
Proof / edit documents as assigned.
Complete other duties as assigned.
Requirements :
Experience in a customer service role.
Strong communication skills.
Experience with entering data and looking up data within an ERP system.
Retail Industry experience is a plus!
Job Location – Norton, Ohio 44203
Duration : 4 Months Contract
Pay rate : $19-20 per hour.
- Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Salary : $19 - $20
