What are the responsibilities and job description for the CUSTOMER SERVICE TIER I (TULSA/FT) position at Mathis Home Tulsa?
Perks that come with the job:
- Fun work environment!
- Benefits Package - Health, Dental & Vision, 401K matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
- Paid Vacation
- Employee Discounts 10%
- Gym Onsite
EXAMPLES OF WORK PERFORMED:
- Provide timely and accurate information to customers requests and concerns
- assist customers, sales, and delivery drivers with purchases
- inbound calls and face to face interaction with customers regarding warranties and returns
- orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
- flows up with factory on outstanding service orders to update status
- works non-sellable report to eliminate items waiting on parts
- partner with sales associates to meet and exceed customer service expectations
- ability to organize and manage multiple priorities
- maintain the office appearance by keeping everything neat and clean
- file the daily invoices.
- Any other duties as directed by management
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Lifting up to 20 lbs occasionally.
Indoor climate controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
Non Safety Sensitive
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person