What are the responsibilities and job description for the CUSTOMER SERVICE TIER I position at Mathis Home?
Schedule: 10am to 7pm, Must be able to work weekends!
EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:
- Provide timely and accurate information to customers' requests and concerns.
- Assist customers, sales, and delivery drivers with purchases.
- Inbound calls and face to face interaction with customers regarding warranties and returns.
- Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
- Flows up with factory on outstanding service orders to update status.
- Works non-sellable report to eliminate items waiting on parts.
- Partner with sales associates to meet and exceed customer service expectations.
- Ability to organize and manage multiple priorities.
- Maintain the office appearance by keeping everything neat and clean.
- File the daily invoices.
- Any other duties as directed by management.
Perks that come with the job as Customer Service Tier I:
- Fun work environment!!
- Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
- Zeera - a mental health wellbeing benefit
- Paid Vacation
- Employee Discounts 10%
EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs. occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
*Non-Safety Sensitive*
