What are the responsibilities and job description for the Communications Specialist - Process Improvement Training and Communication - Cincinnati position at Matlen Silver?
Job Title: Communications Specialist - Process Improvement Training and Communication
Duration: 6 month contract to hire
Location: Cincinnati, OH (Hybrid)
Required Pay Scale: Competitive
Job Summary:
Manage the development of all process-improvement training and communication materials for the company. Establish, maintain and build key partnerships with division and corporate leadership, corporate training and development, vendors and key departments within the company to ensure proper resources are acquired to meet target rollout dates.
Minimum Requirements
Desired Previous Job Experience/Education:
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model
Key Responsibilities
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600
Duration: 6 month contract to hire
Location: Cincinnati, OH (Hybrid)
Required Pay Scale: Competitive
Job Summary:
Manage the development of all process-improvement training and communication materials for the company. Establish, maintain and build key partnerships with division and corporate leadership, corporate training and development, vendors and key departments within the company to ensure proper resources are acquired to meet target rollout dates.
Minimum Requirements
- 3 years’ experience in developing training processes/instructional design utilizing different delivery methods
- Strong project management skills
- Extensive knowledge of Microsoft Office
- Proven ability to prioritize and assign work according to business priorities and strategies
- Ability to escalate issues appropriately and drive them to resolution
- Excellent facilitation skills with the ability to drive toward solutions
- Strong teamwork and interpersonal skills
- Ability to communicate with all levels of the organization
- Highly organized and proficient at multi-task
- Strong written and oral communication skills
- Experience with Canva is nice to have
- Experience with power automate and teams survey forms creations
- Previously been responsible for managing releases using Jira
Desired Previous Job Experience/Education:
- Knowledge of retail operations through store and division work experience
- Experience in supervising technical writers and the creation of learning tools
- Previous involvement with process improvement solution development and/or rollout
- Lean Sigma Green belt or higher training
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model
Key Responsibilities
- Lead the training team in the design of company-wide training (toolkits, KTV broadcasts, web based learning modeules (WBLs) and communication kits) that increase efficiencies, decrease cost, and meet our Customer 1st strategy.
- Establish and maintain relationships with corporate departments, division leadership and division associates including the division rollout manager, store managers and district managers and district teams to ensure successful development and rollout of solutions.
- Guide the facilitation of working sessions to develop current and future-state training processes.
- Work with Corporate Training and Development in the creation and review of training materials through best instructional learning practices.
- Ensure solutions and best practices align with other corporate objectives and initiatives.
- Define and document current and future state business process training, identify process improvement needs and develop plans to implement suggested improvements.
- Assist in planning and coordination key meetings.
- Years of Exp: Can be fresh out of school with some experience – internships that are applicable
- HM Would love to see samples of training materials candidates have created – please include as a portfolio on candidate profile
- Soft Skills Needed: Strong written and verbal communication is key
- Top skills:
- Microsoft suite experience (especially powerpoint and excel, teams)
- very strong organizational and communication skills
- need ability to be flexible/pivot quickly and often, adapt quickly/ability to pick things up quickly, friendly
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600
