What are the responsibilities and job description for the Training & Development Technology Specialist position at Matrix?
Description
Job Summary
Matrix is seeking a skilled and innovative Training and Development Technology Specialist to join our team. This role will have primary responsibility for managing and optimizing our Learning Management System (LMS). The ideal candidate will ensure the LMS is effectively utilized to support our training and development initiatives, providing a seamless and engaging learning experience for all users.
Key responsibilities include administering the LMS, leading the successful completion of LMS related or technology-based projects, and designing / developing online courses. The Training and Development Technology Specialist will also analyze user data to improve system functionality and user experience and provide technical support and training to staff and learners.
The successful candidate will have a strong background in educational technology, excellent problem-solving skills, and the ability to work collaboratively with various stakeholders. This role is crucial in ensuring effective use of technology in our training programs, contributing to the overall success of our learning and development efforts.
Essential Functions
- Actively supports the Company's commitment to safety and its "Core Values."
- Represents the Company at all times with high moral standards while adhering to the Company's "Code of Business Conduct and Ethics."
- Designs, develops, and delivers Learning Management System (LMS) focused learning activities, including the creation of online courses, tutorials and job aids for end users and system administrators.
- Supports the continuous improvement and ongoing maintenance of the LMS, including, but not limited to, system configuration, content management, interfacing technologies, issue resolution and new functionality testing.
- Provides technical assistance, troubleshoots, and provides solutions associated with issues related to delivery of content to office and field-based personnel.
- Functions as producer for live online training sessions.
- Manages multiple projects in a fast-paced environment.
- Develops high-trust, professional relationships with internal clients; both in the field and with our regional offices.
- Provides best-in-class customer service when communicating solutions to end users.
- Monitors existing and new technologies to identify tools, applications and systems that will improve the technical aspect of the learning function in an effort to provide a competitive advantage to the Company.
- Creatively problem solves and innovates to provide solutions to internal customers and push Matrix to forefront of best-in-class training and development programs.
- Performs other duties as required or assigned.
Qualifications
Full-time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance. Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program.
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At Matrix, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage all whose experience aligns with the listed qualifications to apply and explore joining our organization.
EEO / M / F / Disability / Vets / Affirmative Action Employer
We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.
