General Manager - Dutch Harbor Operations

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

The General Manager, Dutch Harbor position is directly responsible for the terminal operations in Dutch Harbor, AK, to ensure timely and safe movement of freight in the most efficient and economical way. Meet or exceed budget expectations and be able to make good decisions and lead the ever-changing operational challenges.

What you’ll do:

• Execution of Terminal Services Agreement(s)
• Understand and enforce union contracts and participate in local labor relations committee and negotiations.
• Resolve labor grievances by working with the labor union business agent.
• Direct involvement in management of applicable workforce, to include work practices, productivity, and discipline.
• Maintain positive working relationships with external customers.
• Maintain operating budget, forecast equipment, and capital needs.
• Coordinate land operations’ activities with other terminals, division, and corporate departments, as well as with outside agencies.
• Involvement in local community, interfacing with the city council and other local government agencies.
• Accountable for efficient gate and yard operations which will expedite the movement of cargo through the port.
• Maximize equipment operating efficiencies and productivity to meet or exceed standards. Ensure the monitoring and control of all equipment inventories, including reefers, tanks, gensets, and chassis. Improve profits via aging control.
• Understand fishery seasons and quotas to anticipate customer needs.
• Coordinate with the marine staff on work assignments, stevedoring operations, stowage planning, and vessel scheduling.
• Develop relationships with labor, contract vendors, and governmental regulatory agencies, to include all terminal operations.
• Manage implementation of Business Continuity Plan.
• Maintain a safe and secure working environment for all employees.
• Coach and mentor management team and assist with development of skills and behaviors, including feedback on performance.
• Other duties as assigned.

You have these skills:

• Effective Communication – Excellent written and verbal communication skills that convey a clear understanding of the unique needs of different workgroups.
• Directs Work – Demonstrates leadership capabilities by stepping up and tackling tough assignments and providing direct and actionable feedback.
• Analysis - Ability to effectively analyze cost of operations and the cost drivers and revenue where applicable.
• Collaboration – Maintains positive work relationships by collaborating and building a team, partnering with others to get work accomplished, and gaining trust and support from multiple union groups.
• Decision-Making – Makes quick decisions in time-sensitive situations by considering all relevant factors and using appropriate decision-making criteria and principles.
• Situational Adaptability – Must be adaptable and be able to revise plans to account for changing circumstances and manage the demands of different situations.
• Accountability – Establishes clear responsibilities and processes for monitoring work and measuring results, and takes personal responsibility for decisions, actions, and failures.

And these qualifications:

• Minimum 15 years’ experience in ocean transportation management.
• Strong managerial, supervisory, team-building, and decision-making skills.
• Experience in developing, preparing, and managing operating budgets.
• Ability to guide and inspire others to accomplish goals.
• Experience managing and disciplining under union contract environment.
• Ability to develop strategies, set priorities, and develop course of action to achieve objectives and results.
• Anticipate needs, plan schedules, and handle multiple tasks and projects. Structure tasks and objectives, set priorities efficiently, and design and execute administrative systems. Prioritize and coordinate tasks to facilitate a smooth, timely, and productive workflow.
• Proficient in Microsoft Office Suite and internet. Aptitude to learn and master internal systems

Extra credit if you have:

• BA degree in logistics transportation preferred.
• Previous union negotiation experience preferred.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

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