Operations Supervisor

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

The Operations Supervisor position is responsible for supervising the operations and administrative activities of associates performing dispatch, hostle, warehouse, yard and auto functions while offering quality service to our customer. Duties may also include overseeing vessel operations when needed. This position is also responsible for planning, organizing, and managing the staffing for all areas of the operation. Conducting daily pre-shift meeting to assign labor to work areas. Maintaining the "safety first" culture of the Tacoma operation.

What you’ll do:

• Supervise the activities related to the dispatch, hostle, warehouse, yard, and auto operation to ensure customer satisfaction and established profit/production goals are met.
• Duties may also include overseeing vessel operations when needed.
• Plan, organize, and manage staffing for all areas of the operation.
• Conduct daily pre-shift meeting to assign labor to work areas.
• Evaluate dispatch, hostle, warehouse, and yard costs, methods, and opportunities to improve network efficiency.
• Communicate with customers on autos, flats, and warehouse pick up and deliveries.
• Supervise labor within the department by utilizing the Collective Bargaining Agreement (CBA) in order to maintain a productive and efficient labor climate.
• Ensure safety standards are maintained to protect associates, cargo, and property, i.e., equipment operations and hazardous materials.
• Maintain fixed and variable expenses for dispatch, hostle, warehouse, and yard operations at or below budgeted levels while maintaining operating efficiencies.
• Ensure proper and productive communication with other departments and terminals.
• Responsible for supervising up to 30 bargaining unit employees - Teamster and OPEIU combined.

Key Performance Indicators (KPIs):

• Hostle / Warehouse supervisor is responsible for 12 hostle drivers and 5 warehouse personnel.
• Dispatch supervisor is responsible for 16 street drivers.
• Yard supervisor is responsible for 13 yard and auto personnel.
• Promoting safe work activities by conducting safety audits and attending company safety meetings.

You have these skills:

• Instills Trust – Gain the confidence and trust of others through honesty, integrity, and authenticity.
• Decision-Making – Makes sound decisions, even in the absence of completion information.
• Collaborates – Works with others across the organization and outside of the organization to achieve a shared objective.
• Communicates Effectively – Communicates in a variety of settings including one-on-one, small and large groups, or among a diverse group of customers or position levels.
• Action-Oriented – Quickly takes action on challenges, steps up to handle tough issues, and identifies and seizes new opportunities.
• Ensures Accountability – Takes personal responsibility for decisions, actions, and failures.
• Builds Networks – Establishes formal and informal relationships across a variety of functions and locations.
• Situational Adaptability – Adapts approach and demeanor to match the shifting demands of different situations.

And these qualifications:

• 5 years’ experience in a transportation related field. Experience working with and supervising union employees required.
• Extensive PC software, report writing and data entry knowledge. Highly organized and detail oriented.
• Ability to gather and analyze information and make appropriate decisions in a number of conditions under tight time frames to meet cost and service requirements.
• Ability to exhibit flexibility; adapt to change and stress in ambiguous situations. Able to adapt to changing hours and other variables.
• Strong supervisory, team-building skills. Ability to establish goals, set priorities and schedule daily responsibilities in a constantly changing environment.
• Interacts effectively and develops rapport with associates, managers, departments, and locations. Must work effectively with customers, vendors, and labor groups.
• Evaluate situations and take initiative on issues as needed; adapt to and work effectively within a variety of situations, and with individuals and groups, promoting teamwork and cooperation.

Physical Requirements:

• Ability to sit in front of a computer for at least two hours at a time.
• Ability to lift 10 lbs. on occasion.
• Ability stand, bend, walk, climb, kneel, reach, push, pull, talk, and hear.

The annual salary range is posted for this position in Washington, and the salary offered will depend upon qualifications and other operational considerations.

Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death, and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching, cash balance plan and profit sharing, along with 10 paid holidays, sick days, and a tiered PTO plan. More information on our benefits can be found here.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

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