What are the responsibilities and job description for the CSR - Customer Service Representative position at Matt Frollo Agency?
```Duties```
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry and maintain accurate customer records
- Make outbound calls to follow up with customers or provide updates on their inquiries
- Utilize upselling techniques to promote additional products or services to customers
- Analyze customer needs and recommend appropriate solutions or products
- Handle and resolve customer complaints or issues with empathy and patience
```Experience```
- Previous experience in insurance is preferred
- Strong communication skills, both verbal and written
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks effectively
- Sales experience is a plus
- Insurance Licensing Preferred
As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide exceptional service while addressing their needs and ensuring their satisfaction. Your ability to communicate effectively, analyze customer inquiries, and offer appropriate solutions will be key to your success in this role. If you are a motivated individual with a passion for delivering excellent customer service, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Boyne City, MI 49712: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20