What are the responsibilities and job description for the Customer Service Representative position at Mt. Pleasant Country Club?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Mt. Pleasant C.C. In this role, you will be the first point of contact for our members and guests, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and assist with various member needs while maintaining a professional demeanor. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service.
Responsibilities
- Provide high-quality support through various channels including phone and chat.
- Assist members with inquiries regarding products and services, ensuring their needs are met.
- Handle cash transactions and ensure accurate cash handling procedures.
- Communicate effectively with the membership.
- Collaborate with team members to enhance member services and improve overall member satisfaction.
- Maintain knowledge of company products, services, and policies.
Skills
- Strong customer service skills with a focus on client satisfaction.
- Excellent communication skills.
- Experience in cash handling is preferred.
- Ability to work efficiently in a computerized environment.
- Strong problem-solving skills and the ability to think critically under pressure.
- A positive attitude and willingness to learn new processes.
Join us as we strive to create an exceptional experience for our memberships!
Job Type: Seasonal
Pay: $12.48 - $14.48 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Evening shift
- Morning shift
Ability to Commute:
- Mount Pleasant, MI 48858 (Required)
Ability to Relocate:
- Mount Pleasant, MI 48858: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $14