Automotive Mechanical Specialist

Summary

The Automotive Mechanical Specialists at Matt’s Automotive are the core of our business. They are the people responsible for determining faults in the vehicles we service and repairing those concerns. Success in this position comes from performing honest and thorough inspections while moving throughout each day with purpose to service as many of our guests’ vehicles as we can. We are looking for high performing individuals that are looking to expand their knowledge. As a mechanical specialist in our environment, you will find a family friendly atmosphere with a team emphasis. We aren’t your typical shop where everyone is out for themselves. We pride ourselves on having the correct tools to do the right repair while helping each other to all become successful.

About Matt’s Automotive Service Center

Matt’s Automotive Service Center, headquartered in Moorhead, MN, is one of Minnesota’s premier automotive repair facilities. We have received several awards including Minnesota's Best in Automotive Customer Service & Auto Care, Fargo Forums Best of in Auto Care, Auto Body, Tire Retailer, Detailing, Customer service, and more. We have also been awarded Wrenchways small shop of the year award, and given the Humanitarian Award at Vision KC. We repair all makes and models and are a company that maintains strong leadership within.

As an independent repair facility, we focus on building strong guest relationships and operating on the Yes! Mentality. We operate as if we were the Starbuck’s of the Automotive Repair Industry. Each of our facilities are designed to look and feel more like a doctor’s office rather than an automotive repair shop.

Matt’s Automotive started from an idea about a better, honest way to take care of people and their vehicles in the back of a shoe repair shop. It has grown to 10 locations spreading across North Dakota and Minnesota. Each location has its own unique history ranging from former automotive repair facilities to former nightclubs.

Our Core Values

Employ the superstars – Never put money before people – Fuel growth and innovation in everything we do – Be a pillar in our local communities – Provide our team members with a stable and FUN work environment – Be passionate in every moment – Deliver WOW through our service – Be more than just an experience and set a new standard!

Our Core Focus

Exceptional Guest Experience

Location

Moorhead, MN

Hours

Monday – Thursday 7:30 AM – 5:30 PM, Friday 7:30 AM – 12:00 PM

Salary & Benefits

$50,000 - $110,000 DOE, Bonuses, Paid Time Off, Professional Development Assistance, 401K matching, Health, Dental, Vision, Supplementals Like Accident & Critical Illness, Life Insurance

No Weekends – Dealer Level Tools & Equipment Including Scan Tools – Air-Conditioned Shops – Paid Training – Consistent Workload – High Volume – Clean & Modern Facilities – Large Variety of Vehicles –Hunter Alignment System & Road Force Balancer– Full Time Live Technical Support – Access to Our Private Technical Forum – Extensive Special Tools Library - A Place to Work that Feels Like Family

Attributes

Self-Driven – I don’t need a lot of direction and am typically one step ahead. I’m able to self-manage, can proactively see what needs to be done for the vehicles assigned to me in front of the one I am working on. I take the initiative on my own to accomplish tasks and help upkeep the shop.

Open, Honest & Transparent – I thrive in being in an environment that is very open and transparent in its communication style, and the individuals on the team believe in sharpening each other professionally and personally.

High Performance Drive & Mindset – I know there’s always a way to improve and am never satisfied with mediocre work. Going above and beyond is the only way I know how to accomplish tasks personally and professionally. I take pride in the product I am repairing and returning to the customer.

Creative & Inquisitive – I’m an information sponge and a talent that loves to learn about and perfect my trade and how to enhance my skills and myself. I take the initiative to run with a new idea without waiting for direction. I enjoy attending training that will benefit my professional career.

Organized & High Attention to Detail- As I enjoy balancing multiple tasks and duties, I’m also great at compartmentalizing, prioritizing and making sure the little things are never overlooked or missed. Every vehicle I touch is thoroughly gone through and quality controlled before returning to a guest.

Team Player - I work well with a strong team-focused approach that embraces the importance of the whole over any individual’s contributions. I strive to praise my teams to ensure the work atmosphere remains solutions focused. I am quick to offer a helping hand in the shop when someone is struggling or asks for help.

Fun-Loving – I do well in a high-performance and goal-driven environment, but also one that has a very relaxed and fun environment where we regularly joke around and laugh about life and ourselves on a regular basis.

Flexible & Adaptable – I’m able to effectively work with the mental mindset of being ready to pivot, flex and adapt quickly around strategy, demands, etc.... I understand that a shop is a fast-moving environment and the needs of our guests are constantly changing.

Growth Mindset – I have a growth-focused mindset and know that I may fail at times, but I know how to pick myself up again quickly to figure out how to be successful.

Authentic & Genuine – I’m a personality that is vulnerable and opens to people fairly quickly. I say what I mean, and I mean what I say. I’m never afraid to be myself.

Positive Vibes & Energy- I have great energy and leave others with an extremely positive experience. People enjoy being around me!

Massive Accountability- I don’t make excuses and get things done. When things don’t turn out for the best, I look in the mirror first to see what I could have done better or more effectively.

Problem Solving – I love figuring out the best way to make things work for myself and others. I’m also a very fast learner.

YOUR SEAT RESPONSIBILITIES

Mechanical Specialist – You have the skills necessary to identify, document, and repair most vehicle issues on most makes and models of vehicles.

- Good investment in tools.

- Capable of diagnosing and repairing all makes/models of vehicles.

- 2 years of experience as an automotive technician.

- Dealership diagnostic equipment experience a plus.

- Occasionally lift and/or move over 100 pounds.

- Be able to work with tools on vehicles lifted above their head.

- Work in tight spaces as dictated by the vehicles needed repair.

- Have the needed dexterity to efficiently use hand tools.

- Walk/stand for most of the workday.

- Drive manual transmission vehicles.

- Review TSB’s and other service recommendations and translate to guest needs.

- Honestly assess vehicles and build a detailed list of recommendations of necessary repairs.

- Communicate cause and correction for guest concerns regarding their vehicle.

- Address any concerns from guests and interface with them on their vehicle as needed.

Manage Workload – You understand how a shop flows and what is necessary to continue moving through the day and fixing vehicles.

- Ability to flag 35 hours per week.

- Keeping a brisk work pace in a high-volume environment.

- Efficiently navigate a computer.

Quality Control – You take pride in your work, can correct your own mistakes, and know how to provide a finished product for our guests.

- Perform quality control inspection on every vehicle.

- Keep shop in clean, working order.

- Complete full, accurate, and honest courtesy inspections in service to our guests.

Leadership – You understand that leadership comes in all forms and always hold yourself as a professional.

- Current ASE certifications with A1-A8, L1 and/or L2 preferred.

- Positive attitude.

- Desire to serve others.

- Aptitude for learning additional skills and processes.

- Strong communication skills.

Software/Technology/Platforms We Use

- Tekmetric Shop Management System

- Prodemand Service Information

- AllData Service Information

- Identifix Service Information

- Autel Diagnostic Equipment

- Hunter Alignment and Tire Equipment

- Dealer Scan Tools and Service Information

- Slack

- Outlook Email Platform

What Success Looks Like for this Role

You come into this role eager and excited to start delivering WOW to our customers by repairing their vehicles in a quick and efficient manner. You demonstrate your leadership by becoming a go-to person in the shop for assistance. You become a top producer in the shop by repairing as many vehicles as you can the first time. Your vehicle inspections demonstrate your knowledge of the vehicle and help produce recommendations for our guests to repair their vehicles. Your average time working on a vehicle throughout the day is 3-4 hours meaning you will only be working on 2-3 vehicles a day. You can write a story that demonstrates transparency in the steps you took to diagnose a guest’s vehicle and repair it.

You will accomplish this by being passionate about inspecting and repairing guests’ vehicles, all while maintaining the company’s standards for ethical business practices. You take pride in ensuring the business is running in a professional way by being orderly, managing workflow, front to back communications, repairing vehicles, and representing our company to the community. This is how you will create being more than just an experience but setting a new standard.

Job Type: Full-time

Pay: $50,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Automotive repair: 2 years (Required)
• Automotive diagnostics: 2 years (Preferred)

Work Location: In person

Salary : $50,000 - $110,000