What are the responsibilities and job description for the Automotive Service Dispatcher position at Matthews Auto Group?
Job Title: AUTOMOTIVE SERVICE DISPATCHER Reports to: Service Department Manager
Type: Non-Exempt
Essential Job Duties:
The essential job duties referenced above are important for the job to be accomplished. Other job duties may be required. Through continued employment experience and dealership training:
· Determine most suitable technician to perform specific service work
· Act as a liaison for the dealerships’ service customers
· Greet all Customers in a timely and professional manner
· Write repair orders for service vehicles
· Create invoices
· Ensure shop flow is maximized
· Communicate with service advisors regarding vehicle status
· Answer incoming customer phone calls as needed
· Verify the Customer’s requests
· Document an agreed upon Promise Time for the completion of the service and ensure it is followed
· Ensure technicians stay on task and remain productive
· Ensure multipoint inspections are performed in a reasonable time frame
· Communicate with sales regarding deliveries, new and used inventory
· Ask every customer if they would need alternate transportation (A shuttle ride).
· Review the completed Multi-Point Inspection with every customer during the service
· Reconcile all open repair orders by the end of each day
· During any down time, assist the main shop Service Advisors
· Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
· Participate and keep up to date with on the job training and continuing education required by Manufacturers, Vendors and other outside sources as requested by Management.
Additional Skills:
Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
· Working with and near moving/running mechanical parts
· Noise level in the work environment - moderate to above average
· Lifting – low to moderate
· Bending, reaching, pushing, pulling – moderate
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $19 - $21
