Front Desk Administrator

Seeking a Front Desk Administrator to join our 5-person, in-office operations team. The right candidate is a problem-solver and multi-tasker with tech savvy. This position requires a confident, calm and can-do individual. This position occupies the front desk and is key in delivering a friendly and professional first impression for Matthews, Carter and Boyce.

Schedule

This is a position with a variable schedule and therefore will be paid on an hourly basis.  If 40 hours/week is exceeded, hourly pay would be earned at time-and-a-half. Hours/week will be approximately as follows:

 40 ** hours/week      ~ 1/1 – 5/15; 8/15 – 10/15 (6 ½ mos. of the year)

 27 ½  hours/week      ~ 5/16 – 8/14; 10/16 – 12/31 (5 ½ mos. of the year)

**Availability required for some overtime hours during heavy deadline season (February - April). There will periodically be some Saturday hours to support the team, but adequate advance notice will be given for that. This position is fully on-site at our Fairfax office.

 Primary responsibilities include:

 Daily Tasks during Busy Season

Client Relations (25%)

• Greet clients, assist them with tax information / tax package, navigate them to conference rooms, and offer and provide refreshments as they wait.
• Contact clients and inform them their tax return is ready, via email and/or phone.
• Receive and route phone calls to the appropriate department and staff.

Staff Relations (5%) 

• Work with staff to resolve any problems and concerns.
• Fill request for special projects, (i.e., create mailing labels for remote staff, staff name tags and changing office name plates)

Shipping and Receiving (40%)

Shipping (10%)

·         Courier service

·         Client Pick-ups

·         USPS and FedEx Mail

·         Confirmation Letters

·         Marketing requests

·         New Client Welcome Cards

Receiving (30%)

·         Organizer Intake

·         USPS and FedEx Mail

·         Office Supplies .

Other including (30%):

·         Monitor Operations Mailboxes

·         Facilities and Equipment maintenance point-of-contact

·         Filing

·         Cleaning workspaces

·         Special Requests

·         Restocking copiers and kitchen supplies

·         Must be able to lift 25 pounds

Daily Tasks in the non-Busy Season

The above listed daily tasks remain but are greatly reduced in the non-busy season.  Special projects will often get tackled as time permits during this timeframe.

Critical skills:

·         Project calm and professional demeanor. Pleasant “telephone voice” and experience using multi-line phone systems in receptionist capacity.

·         Proficiency with eFax, XCM and MS Office Programs including Outlook, Word, Excel, PowerPoint, and PDF document creation/conversion.

·         Ability to type approximately 65 WPM; excellent proofreading, grammar, organizational skills, and attention to detail.

·         Ability to take direction, ask appropriate questions and complete tasks independently within deadline dates in most efficient manner.

·         Experience performing data input into various firm and third-party systems.

·         Thrive and enjoy multi-tasking and working in a fast-paced, deadline-driven environment, with aptitude for quick learning.

·         Strong interpersonal skills and organization skills.

·         Friendly team player who is helpful, respectful, outgoing, and positive.

 This position reports directly to Client Services Team Lead/Office Manager and supports areas overseen by the MCB Controller and Director of People Strategy.

Please send your cover letter and resume to careers@mcb.cpa with Front Desk Administrator in the subject line.