What are the responsibilities and job description for the Marina Pro Shop Manager position at Mau Marine?
Job Description
Job Description
JOB TITLE : Marina Pro Shop Manager
DEPARTMENT : Marina & Accessories
FUNCTIONS :
Manage Waterfront Retail and Merchandise Operations
Manage the accessory, apparel, gas, and sundries business to maintain an active inventory that is within the financial guidelines established by the Dealer
Champion Elevated Customer Experience and boating lifestyle
Promote seasonal staff development
Support marketing department by creating product and lifestyle content.
Contribute to dealership profitability
RELATIONSHIPS :
Report to General Manager
Supervise personnel-accessories and merch departments
RESPONSIBILITIES AND AUTHORITY
Customer Satisfaction :
Develop and execute retail processes to support elevated customer experiences
Create product and service inventory mix to satisfy customer demands
Create exciting merchandising of products and services to promote customer loyalty
Maintain a clean, safe, and fun retail atmosphere
Sales :
Ensure profitability of the Ship’s Store through the sale, marketing, and merchandising of inventory
Develop competitive retail pricing policies
Implement programs to increase traffic and sales and enforce concepts that lead to repeat customers
Recommend revisions in personnel compensation and incentives
Maintain knowledge and awareness of manufacturer products / programs and communicate to appropriate personnel
Keep current on market trends and competitive activities and pricing
Marketing :
Coordinate seasonal staff photo shoots and videography for social media
Build quality content for social and other marketing purposes
Assist in management of social media channels
Interdepartmental Relations :
Establish and maintain effective working relationships with other departments
Prepare for and participate in meetings with management and other department heads
Expense Control :
Manage department expenses effectively including staffing levels
Maintain inventory control processes to maximize sales but minimize loss and waste
Housekeeping / Safety :
Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment
Maintain dealership equipment in effective working condition
Establish equipment maintenance schedules where necessary
Advise management of equipment needed for the department
Personnel
Utilize a personnel management system that incorporates dealership policies on recruiting, hiring, orientation and staffing levels
Develop, train, and motivate staff
Promote growth of seasonal staff
Identify seasonal staffers that are candidates for full-time positions
Personal :
Maintain professional attire according to dealership policy
Be prompt and dependable
Set the tone for a positive and upbeat work environment
Keep a pulse on the job market with advanced job matching technology.
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