JOB TITLE: Marina Pro Shop Manager – Seasonal Position

DEPARTMENT: Marina & Accessories

FUNCTIONS:

Manage Waterfront Retail and Merchandise Operations

• Manage the accessory, apparel, gas, and sundries business to maintain an active inventory that is within the financial guidelines established by the Dealer
• Champion Elevated Customer Experience and boating lifestyle
• Promote seasonal staff development
• Support marketing department by creating product and lifestyle content.
• Contribute to dealership profitability

RELATIONSHIPS:

• Report to General Manager
• Supervise personnel-accessories and merch departments

RESPONSIBILITIES AND AUTHORITY

Customer Satisfaction:

• Develop and execute retail processes to support elevated customer experiences
• Create product and service inventory mix to satisfy customer demands
• Create exciting merchandising of products and services to promote customer loyalty

Maintain a clean, safe, and fun retail atmosphere

Sales:

• Ensure profitability of the Ship’s Store through the sale, marketing, and merchandising of inventory
• Develop competitive retail pricing policies
• Implement programs to increase traffic and sales and enforce concepts that lead to repeat customers
• Recommend revisions in personnel compensation and incentives
• Maintain knowledge and awareness of manufacturer products/programs and communicate to appropriate personnel
• Keep current on market trends and competitive activities and pricing

Marketing:

• Coordinate seasonal staff photo shoots and videography for social media
• Build quality content for social and other marketing purposes
• Assist in management of social media channels

Interdepartmental Relations:

• Establish and maintain effective working relationships with other departments
• Prepare for and participate in meetings with management and other department heads

Expense Control:

• Manage department expenses effectively including staffing levels
• Maintain inventory control processes to maximize sales but minimize loss and waste

Housekeeping/Safety:

• Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment
• Maintain dealership equipment in effective working condition
• Establish equipment maintenance schedules where necessary
• Advise management of equipment needed for the department

Personnel

• Utilize a personnel management system that incorporates dealership policies on recruiting, hiring, orientation and staffing levels
• Develop, train, and motivate staff
• Promote growth of seasonal staff
• Identify seasonal staffers that are candidates for full-time positions

Personal:

• Maintain professional attire according to dealership policy
• Be prompt and dependable
• Set the tone for a positive and upbeat work environment