Showroom Sales Specialist

Waterhouse bath & kitchen studio is the region’s premier supplier of high-end lighting and decorative plumbing for kitchen and bath, along with vanities, mirrors, accessories, cabinet hardware and much more! Our goal is to offer an unparalleled shopping experience that combines cutting edge style, innovative design, and over 45 years of experience. Waterhouse welcomes both homeowners and trade professionals and services a large part of Ohio, Michigan, and Indiana from its 8,000 square foot destination showroom, located in downtown Perrysburg, Ohio. The company is experiencing an exciting time of growth and is focused on doing great work while highly valuing both its customers and its employees.

This sales position offers both a base hourly rate plus commission.

We are located in beautiful downtown historic Perrysburg, Ohio, at 125 E. Indiana Avenue, Perrysburg, OH 43551.

Find out more about us at www.waterhousebks.com or on FB and IG at @waterhousebks

Role: Showroom Specialist

Reports to: Showroom Manager

Vision: The Showroom Specialist will be communicating, collaborating, and problem solving to provide an unforgettable shopping experience for our customers. Focus will be on sales, driving growth and market share while building lasting relationships with architects, builders, the design community, and retail clients. The right candidate will combine his/her passion for sales and luxury design within a structured sales environment that provides the Showroom Specialist with the tools they need to build the business.

Required Qualifications

High school degree required; undergraduate degree preferred.

Sales experience required, high-end, luxury brand retail sales experience preferred

Self-motivated, possessing the ability to manage multiple tasks and projects simultaneously

Excellent oral and written communication skills

Punctual and polished with an excellent work ethic

Persuasive (yet subtle) selling skills with the ability to listen and translate client needs into successful sales conversions

Ability to work and communicate effectively with individuals and teams

Experience resolving customer satisfaction issues

Digitally savvy – willing and able to successfully connect with clients virtually as needed

Available alternating Saturdays and some early evening hours – No Sundays

Desired Qualifications

Demonstrated history of luxury showroom sales experience which includes specifying custom finishes and designs

Kitchen and bath experience is highly desired

Undergraduate degree preferred

Longevity in prior work positions

Familiarity with Epicor Eclipse software

Responsibilities:

Learn all plumbing, fixture, hardware and furnishing lines carried and confidently guide our customers through the selection process both in our showroom, online and via phone

Proactively build and develop lasting relationships with both existing accounts and new customers

Create and process customer orders accurately and in a timely manner

Answer all customer questions, address all customer concerns, and keep customers informed about order status

Partner with vendors, customer service representatives, technical support, and/or our purchasing department to resolve any product or order issues to maintain the highest level of customer service

Execute a variety of marketing functions, including bid/price quote follow up calls and e-mails, order follow up calls and e-mails and hand-written thank you notes

Continuing education via in-person vendor training sessions, online training courses, reviewing all literature sent to showroom and self-guided study

Help keep the store clean and organized using daily and weekly showroom maintenance checklists

Help with building displays, including painting, installing new faucets and hardware and/or moving furniture and fixtures as needed

Participate in both on and offsite meetings, training sessions, networking nights and special events as required

Maintain acceptable level of individual sales and strive to meet showroom sales goals set by Showroom Manager

Physical Requirements

Must maintain Showroom Dress Code

Must be able to lift 15-30 pounds, more with assistance from a team member

Must be able to work for a prolonged amount of time both sitting and standing

Maumee Supply/Waterhouse bath & kitchen studio is a family-owned plumbing, heating, and industrial distributor that is known for its bottom to top knowledge and service in the industry. We pride ourselves on being Complete, Correct, On-Time, and Knowledgeable.

We have beliefs that shape our actions:

GET IT DONE FOR THE CUSTOMER. We will go to great lengths to get a product, expedite a delivery, and ensure that the customer's job is greatly improved by choosing to work with us.

CARING. We care about each other. We care about our community. We care about our beliefs and faith. We care about our health and the health of our team.

COMMITMENT. We always do what we say we're going to do to build trust with our customers and with each other.

FUN FAMILY ATMOSPHERE. We work hard, but that doesn't mean we can't have fun! Beer cart Fridays, ice cream sundaes, and paper airplane contests off the top deck, or random drone races through the warehouse are the norm!

SEEK & EMBRACE CHANGE. Change is inevitable, and to seek growth is to accept change. We are constantly looking for ways to do our work faster, smarter, quicker, and more efficiently.

BENEFITS:
Health Insurance
Paid Time off
Paid Holidays
Paid Life Insurance & Short-term Disability
Bonuses
401(k)
HSA
Work/Life Balance