What are the responsibilities and job description for the Concierge (Full Time) position at Mauna Kea Beach Hotel?
Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 1U
MKR Front Office Concierge
JOB OVERVIEW:
Provide service or assist guests with arranging transportation, including flight reservations, booking recreational activities, dining reservations or with any other guest request. Charge guest accounts for services or recreational activities purchased. Providing personalized service to new & returning guests to ensure a flawless experience.
ESSENTIAL JOB FUNCTIONS:
1. Book transportation, recreational activities, restaurant reservations and other guest request.
2. Post charges to guest account for services or activities.
3. Knowledge of Big Island activities and attractions.
4. Remain calm and courteous with demanding or difficult guests.
5. Resolve guest concerns or problems in a courteous and timely manner.
6. Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No Gum chewing, leaning, sitting and/or sluggish demeanor).
7. Notify supervisor of possible elevated problems with guests.
8. Knowledgeable of resort facilities, restaurant, events, and property.
9. Be able to receive and respond to guest by phone, e-mail, etc.
10. Familiar with guest’s history to provide personalized service or attention.
11. Perform other related duties as assigned or required.
12. Store, package and label monthly paper work in green box.
13. Organize concierge shelf to keep boxes, flyers, etc. off floor and doorway.
SECONDARY JOB FUNCTIONS:
1. May assist with tour of the resort.
2. May transport guests to other areas on resort property.
Working Conditions:
1. Work at the concierge desk, open air with overhead covering.
2. May be hot or windy due to weather conditions and the open area.
3. Air conditioned office environment.
4. Outdoors in various weather conditions.
Work Hours:
1. Able to work shift and days determined by manager.
2. Able to work in excess of 40 hours per week if needed.
Equipment Use:
1. Proficient in the use of a computer and with the applications Word, Excel, and other required software to perform essential duties.
2. Telephone.
3. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
4. Electronic Data Capture.
Mental and Physical Demands:
1. Sit upright posture for most of the shift.
2. Must be able to deal with irate guests and remain calm and friendly.
3. Able to work under pressure, manage stressful situations and multi-task.
4. Able to sit at a desk to do administrative duties.
Communication Demands:
1. Must have the ability to communicate verbally and in writing to employees, managers and guests/clients.
2. Ability to communicate over the phone.
3. Must be able to follow verbal or written instructions.
Minimum Qualification Requirements:
1. Must be pleasant, smiling and friendly.
2. Must be able to read and write to effectively perform job functions.
3. Must be able to multi-task.
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 1U
MKR Front Office Concierge
JOB OVERVIEW:
Provide service or assist guests with arranging transportation, including flight reservations, booking recreational activities, dining reservations or with any other guest request. Charge guest accounts for services or recreational activities purchased. Providing personalized service to new & returning guests to ensure a flawless experience.
ESSENTIAL JOB FUNCTIONS:
1. Book transportation, recreational activities, restaurant reservations and other guest request.
2. Post charges to guest account for services or activities.
3. Knowledge of Big Island activities and attractions.
4. Remain calm and courteous with demanding or difficult guests.
5. Resolve guest concerns or problems in a courteous and timely manner.
6. Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No Gum chewing, leaning, sitting and/or sluggish demeanor).
7. Notify supervisor of possible elevated problems with guests.
8. Knowledgeable of resort facilities, restaurant, events, and property.
9. Be able to receive and respond to guest by phone, e-mail, etc.
10. Familiar with guest’s history to provide personalized service or attention.
11. Perform other related duties as assigned or required.
12. Store, package and label monthly paper work in green box.
13. Organize concierge shelf to keep boxes, flyers, etc. off floor and doorway.
SECONDARY JOB FUNCTIONS:
1. May assist with tour of the resort.
2. May transport guests to other areas on resort property.
Working Conditions:
1. Work at the concierge desk, open air with overhead covering.
2. May be hot or windy due to weather conditions and the open area.
3. Air conditioned office environment.
4. Outdoors in various weather conditions.
Work Hours:
1. Able to work shift and days determined by manager.
2. Able to work in excess of 40 hours per week if needed.
Equipment Use:
1. Proficient in the use of a computer and with the applications Word, Excel, and other required software to perform essential duties.
2. Telephone.
3. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
4. Electronic Data Capture.
Mental and Physical Demands:
1. Sit upright posture for most of the shift.
2. Must be able to deal with irate guests and remain calm and friendly.
3. Able to work under pressure, manage stressful situations and multi-task.
4. Able to sit at a desk to do administrative duties.
Communication Demands:
1. Must have the ability to communicate verbally and in writing to employees, managers and guests/clients.
2. Ability to communicate over the phone.
3. Must be able to follow verbal or written instructions.
Minimum Qualification Requirements:
1. Must be pleasant, smiling and friendly.
2. Must be able to read and write to effectively perform job functions.
3. Must be able to multi-task.
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
