What are the responsibilities and job description for the Customer Service Liaison position at Mauser Packaging Solutions?
Job Description
The Customer Service Representative functions as the liaison between Mauser Corporation and its customers. This role is responsible for handling all customer orders from order entry through shipment.
As the first point of contact, the CSR communicates with customers to resolve any questions or concerns that arise during the order process. This includes establishing relationships by communicating and resolving issues, reviewing plant delivery schedules versus requested dates, and tracking and communicating any changes and potential service issues to the customer.
The CSR also informs sales and operations of any unresolved service issues and recommends corrective action to customer issues as necessary. Additionally, they review orders after shipment for billing accuracy and any quantity item errors, manage the issuing of credits, return authorizations, and pallet returns, and review inventory usage on stocked items.
The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively with all areas of the business, including plant and sales personnel. They must also possess strong customer service advocacy and problem-solving skills.
- Associate or bachelor's degree preferred but not required
- Manufacturing experience strongly preferred
- 2 years customer service experience required
- Microsoft Office Suite – basic to above-average computer skills including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required
