What are the responsibilities and job description for the Mauser Packaging Solutions Leader position at Mauser Packaging Solutions?
This leadership role drives customer-centricity throughout Mauser Packaging Solutions, focusing on delivering exceptional service and ensuring alignment with business objectives.
Key Responsibilities
- Develop and implement strategic initiatives to enhance customer satisfaction, loyalty, and retention, leveraging data-driven insights to inform decision-making.
- Lead cross-functional teams to analyze and improve processes, identifying opportunities to increase efficiency and reduce costs.
- Foster collaborative relationships with internal stakeholders, including sales, marketing, and operations teams, to drive business growth and customer engagement.
- Stay up-to-date with industry trends, competitor activity, and market developments, applying this knowledge to inform business strategy and tactical decisions.
- Manage and optimize inventory levels, balancing customer demand with supply chain realities to minimize stockouts and overstocking.
- Drive continuous process improvement, using Lean principles and techniques to streamline workflows and eliminate waste.
- Ensure compliance with regulatory requirements and adherence to company policies and procedures.
- Other duties as assigned.
Qualifications
- Bachelor's Degree and 3-5 years of experience in a related field, or equivalent experience exceeding 5 years in a customer service leadership role.
- Proven track record of driving business growth, improving customer satisfaction, and reducing costs in customer-facing roles.
- Excellent communication, interpersonal, and leadership skills, with the ability to influence and motivate cross-functional teams.
- Demonstrated expertise in data analysis, problem-solving, and process improvement, with a focus on customer-centric solutions.
