Customer Service Duties :
- Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner
obtaining guidance / approval from supervisor when necessary
Responsible for order entry and / or maintenance for assigned accounts and files any customer paperworksuch as shipping documentation or customer orders in a timely fashion
Review plant delivery schedules versus requested dates and resolves any conflicts by tracking andcommunicating any changes and potential service issues to the customer
Communicate order confirmations, changes and cancellations to both customers and internal MPSR teammembers
Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues asneeded
Prepares necessary reports for Plant Management and customers such as inventory and open order reportsand tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneousitems
Performs other duties as assignedProduction Support Duties :
Printing out work ordersReporting daily productionPutting data from multiple sources together on a spreadsheet, making graphs of data, putting togetherPower Point presentations, and other varied admin tasks.
Will be required to work hands-on and on the production floor with the production supervisors tocoordinate orders.
Responsible to confirm work orders are released correctly and any issues are resolved quickly.Will be required to work with an offsite Customer Service RepresentativeAccounts Payable Duties :
Codes and Enters invoicesCompletes 3-way matchResolves any errors with receipts (unmatched report)Reconciles any price difference from PO and invoiceMaintains records for APPrepares documents for controller to prepare month-end accruals (req. forms / packing slips without invoicesCommunicate payment information to vendors as requestedCompletes orders for all office supplies and janitorial supplies as well as any misc. items needed for plantRestock breakroom and office supplies.Maintains capital filesChecks production entered against production reportedSigns for packagesSigns vendors and visitors in / out as neededOther duties as assigned by Production or Plant ManagerAdministrative Human Resources Duties :
If needed assist Supervisors, Managers and HR Generalist / Manager with tracking vacation requests for allemployees.
Keep all employee communication boards up to date and organized including federal and state postings perHRG / HRM guidance.
Act as liaison between employees and management for basic HR related questions such as how to updateDirect Deposit info or what is the Benefits number etc. Direct employees to HRG / HRM for questions
beyond the basics. This role does not have any decision-making authority and should not provide advice to
employees.
Track and coordinate any plant celebrations.Coordinate and order lunches / dinners as needed for trainings and / or guest visits.Collect confidential employee items, such as Doctors notes, when HRG / HRM not onsite. Store securelyuntil HRG / HRM is onsite or file accordingly per HRG / HRM guidance.
Assist HRM with Open Enrollment activities and communications if requestedConduct pre-employment mouth swab drug tests once trained.Conduct hourly new hire onboarding in person using the Oracle platform when HRG / HRM not present.This includes electronic I9 / E-verify.
Can phone screen hourly candidates once trained by HRG / HRMCan help coordinate, schedule and participate in onsite job fair events as needed.Other administrative duties assigned by HRG / ManagerRequirements :
Minimum of a High School diploma / GED. Associates or bachelor’s degree preferred but not required5-7 years’ Office Administrative experience requiredMicrosoft Office Suite – basic to above average computer skills including ExcelAbility to perform basic quantitative skills required & CRM experience preferredAbility to work with all areas of the business including plant and sales personnel.Professional verbal and written communication skills.Bilingual English / Spanish a plus but not requiredAlways conduct oneself with highest level of professionalism.Strong customer service advocacy and problem-solving skillsPhysical requirements :
Ability to sit and stand for extended periods of timeAbility to lift up to 35lbs occasionally.Ability to wear all safety PPE required such as steel-toed shoes and earplugs when walking the plant floor.Ability to work / walk on the plant floor in a non-climate controlled environment. Temperatures inSpring / Summer 90 degrees
LI-MD1
