What are the responsibilities and job description for the Call Center/ Customer Service Representative position at Mauzy?
Overview
Join an exceptional team of Call Center/ Customer Service Representatives with Mauzy.
Mauzy Cooling, Heating, Plumbing & Electrical is a top-notch Southern California contractor focused on providing premium residential HVAC and Plumbing services with a commitment to outstanding customer care . As a trusted leader in the HVAC and Plumbing Industry for over 55 years, we have built a reputation for delivering exceptional service and quality work for our residential customers.
Benefits:
- Industry leading Benefits Package
- Medical, Dental & Vision
- Employee Discounts
- Career Growth Opportunities
- 1- Week Paid Vacation First Year
- 7-Paid Holidays
- 401(k), IRA
Responsibilities:
- Answer a high volume of incoming calls and respond to customer inquiries.
- Provide information about company services.
- Resolve customer complaints or concerns.
- Direct calls to appropriate departments or individuals
- Follow up on reviews positive and negative.
- Call customers to offer promotions.
- Collaborate with management to resolve complaints.
Qualifications:
- 2 years of Customer Service Experience
- 2 years of Call Center Experience
- Analytical and Problem-Solving Skills
- Multitasking and Organizational Skills
- Attentiveness and Patience
- Time-Management Skills
Pay Transparency:
The starting rate for this opportunity ranges from $18-$22/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Physical Demands:
- Stand/Sit: Must be able to remain in stationary position 50% of the time.
- May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
- May be required to drive and sit for long periods of time
- Must be able to maneuver up to 75 lb. by lifting, carrying, pushing or pulling.
- May be required to work in outdoor weather conditions.
We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.
Salary : $18 - $22
