What are the responsibilities and job description for the Customer Service Representative position at Maven Success?
Maven Success is on the lookout for an enthusiastic and dedicated Customer Service Representative to become a part of our dynamic team. As a key player in our customer relations, you will engage directly with our clients, answering their questions, resolving their issues, and ensuring a seamless experience with our products and services. We seek candidates who thrive in fast-paced environments, can adapt to changing needs, and are committed to providing an outstanding level of service with each interaction.
Primary Responsibilities :
- Provide exceptional customer support through various channels including phone, email, and live chat.
- Resolve customer issues with efficiency and professionalism, ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in the company database.
- Identify and assess customers' needs and provide solutions to enhance their experience.
- Collaborate with team members and other departments to improve overall service delivery.
- Stay updated on product knowledge and company policies to assist customers effectively.
- Handle customer complaints tactfully and provide appropriate solutions in a timely manner.
Requirements
Benefits
Salary : $25 - $30