What are the responsibilities and job description for the Help Desk - Field Engineer - Level 2 position at Maverick Technology Partners?
Fulltime Field Support/Help Desk Technician
Hybrid - Greater Boston
ONLY Candidates Local to the Boston area to Apply
$60-65k plus bonus
NO C2C - Must be able to work without sponsorship
IT Helpdesk - Field Engineer - Level II - 3 years’ experience
- Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston)
- Great communications and ability to work with our client users and customer VIP executives
- Imaging to a workstation - InTune Experience
- Laptop workstation setups and user onboards are the main functions of client office support, which includes A/V media rooms, Wi-Fi/Network, Printers, Phones, Level1 Helpdesk triage and troubleshooting, etc.…
- Cloud Experience - Azure and/or AWS preferred
- Supporting Level 1/2 ticket requests for clients as part of the helpdesk team and rolling into our Helpdesk Manager/Lead
- Some background with Windows including Windows 11 upgrade support and rollouts to laptops
- Some background in MacOS workstation support
- Some background with InTune, Kandji and similar imaging and deployment software
