Retail IT Service Technician 2

Want to build the coolest convenience store experience on the planet? Join us on out Retail IT Service Technician 2 team!

Essential Duties and Responsibilities:
Fuel Technology Support:

• Install, configure, and maintain fuel management systems, including POS interfaces, fuel dispensers, and related equipment.
• Troubleshoot and resolve issues related to fuel dispensing systems, payment processing, and fuel management software.
• Perform regular system health checks and preventative maintenance on fuel technology equipment.

Low Voltage Systems Support:

• Install, configure, and troubleshoot low voltage systems such as security cameras, alarm systems, and network infrastructure.
• Ensure the proper functionality of all low voltage components, including cabling, switches, and power distribution.

POS Systems Maintenance and Support:

• Install and maintain POS hardware, including terminals, receipt printers, and scanners.
• Troubleshoot and resolve issues with POS software and hardware, ensuring minimal downtime for store operations.
• Support payment processing systems and ensure they are compliant with industry standards and security protocols.

Hardware & Software Troubleshooting:

• Perform diagnostics and resolve hardware and software issues related to IT systems, including computers, printers, network devices, and other technology systems used in store operations.
• Respond to and resolve IT-related service tickets, escalating when necessary to senior technical support staff.

System Installation & Configuration:

• Set up and configure new IT equipment, including POS terminals, routers, switches, and other peripherals.
• Ensure proper cabling, device setup, and network configuration to meet company standards and specifications.

On-site Support & User Training:

• Provide in-person technical support to store staff, ensuring they are properly trained on the usage of IT systems and troubleshooting basic issues.
• Ability to travel up to 50% of the time (weekday travel only)

Documentation & Reporting:

• Maintain accurate records of all service activities, including repairs, installations, and routine maintenance tasks.
• Update inventory management systems with details of installed equipment, spare parts used, and completed service tasks.

Qualifications: Education

• Bachelor’s degree in Information Technology, Computer Science, or related field, preferred
• CompTIA A , Network , or other relevant certifications, preferred.
• Fuel dispenser technology certification or similar credentials, preferred.

Qualifications: Experience

• 3 years of experience in IT support, field services, or technical troubleshooting
• Experience supporting fuel technology systems, POS systems, and low voltage systems preferred.
• Strong knowledge of POS systems, fuel management systems, and low voltage infrastructure.
• Familiarity with network troubleshooting, including LAN/WAN, TCP/IP, and wireless systems.
• Experience with Windows and Linux operating systems, software, and hardware components.
• Knowledge of basic electrical and mechanical systems as they relate to IT and technology installations.
• Ability to troubleshoot, configure, and repair a variety of IT equipment, including servers, workstations, printers, and peripheral devices.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.

Qualifications: Team Member Competencies

• Excellent interpersonal, verbal, and written communication skills, including strong listening skills
• Practice operating independently without the need for continuous oversight or direction
• Proven ability to effectively prioritize and balance competing needs
• A history of taking the initiative to identify and solve work-related problems
• Experience in exercising initiative and sound judgment in decision-making

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Compensation & Benefits

Pay Range: $25-$30/hour Bonus Opportunity

The above salary range represents a general guideline; however, Maverik/Kum&Go considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Benefits Include:

• Full Health, Dental and Vision Package with company contribution to cost.

• In-Store and Fuel Discounts

• Retirement plan with company match (401K).

• This position will be eligible for the annual incentive bonus program.

• Comprehensive Paid Time-Off Policy, along with additional perks and benefits