What are the responsibilities and job description for the Service Manager position at Mavis Discount Tire?
Job Summary
We are seeking a dedicated and experienced Service Manager to oversee our auto service department. The ideal candidate will possess strong mechanical knowledge and a passion for delivering exceptional customer service. This role is crucial in ensuring that our service operations run smoothly, efficiently, and effectively while maintaining high standards of quality and safety.
Duties
- Manage daily operations of the service department, including overseeing quality and control.
- Ensure all services are performed to company standards, including oil changes, brake repairs, and tire services.
- Supervise and train service technicians on best practices in auto service management, ensuring they are equipped with the necessary skills to perform their duties effectively.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Address customer inquiries and concerns promptly to enhance customer satisfaction.
- Collaborate with store management to ensure seamless communication regarding vehicle repairs and maintenance.
- Monitor inventory levels of parts and supplies; order as necessary to maintain stock.
- Implement safety protocols to ensure a safe working environment for all employees.
Qualifications
- Proven experience in auto service management or a similar role within the automotive industry.
- Strong mechanical knowledge with hands-on experience in oil changes, brake repair, tire service.
- Excellent leadership skills with the ability to motivate and manage a team effectively.
- Strong communication skills to interact with customers and staff professionally.
- Ability to transmit technical information clearly to team members.
- Familiarity with diagnostic tools and equipment used in automotive repair.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
We encourage all qualified candidates who meet these requirements to apply for this exciting opportunity as we continue to grow our dedicated team.
Job Type: Full-time
Pay: $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18